Select your service level
Every one of our customers with server hosting services can choose from a large number of additional Cyso services and support. We offer three different levels of service, support and guarantees, which form the basis of your Service Level Agreement. A higher service level means a more extensive SLA, more guarantees and more Cyso services and support that will be included.
Supported Hosting
With Supported Hosting you gain access to a large number of support services. Our service desk will answer all your questions and you'll benefit from services such as server monitoring, security updates, back-ups and hardware support.
Services included
- Cyso Service™
- Incident management
- Problem management
- Status and application monitoring
- Trend monitoring
- Managed back-up / restore
- Hardware management (diagnosis & troubleshooting)
- OS Security updates
- Antivirus updates
- Access to server management portal
Managed Hosting
With Managed Hosting you further expand upon services to include active troubleshooting support, system and application maintenance, planning, consultancy, security and diagnosis. These services come in the shape of support hour packages.
Services included
- Cyso Service™
- Incident management
- Problem management
- Status and application monitoring
- Trend monitoring
- Managed back-up / restore
- Hardware management (diagnosis & troubleshooting)
- OS Security updates
- Antivirus updates
- Access to server management portal
- Active intervention by Cyso Service™
- Change management
- Release management
- Software installation
- Migration support
- Distribution upgrades
- Application updates
- Lower response times
Missioncritical Hosting
For 24/7 mission critical service, we expand your SLA with specific agreements on management and support both within and outside office hours. We also decide upon on lower response times and escalation procedures. Missioncritical Hosting offers our most complete form of service.
Services included
- Cyso Service™
- Incident management
- Problem management
- Status and application monitoring
- Trend monitoring
- Managed back-up / restore
- Hardware management (diagnosis & troubleshooting)
- OS Security updates
- Antivirus updates
- Access to server management portal
- Active intervention by Cyso Service™
- Change management
- Release management
- Software installation
- Migration support
- Distribution upgrades
- Application updates
- Lower response times
- Financial management
- Server configuration and optimalization
- Test and staging management
- Technical advice
- SLA reporting
- Expanded service windows
Print this page All prices are exclusive of vat with reservation for mistakes and changes.